Great Steak Cheesesteak franchisees retain employees at higher rates

A fun and simple business model combined with a strong company culture make Great Steak a great employer of choice

In today’s tight labor market, restaurants of all types are struggling to recruit and retain great employees. Great Steak™ cheesesteak sandwich franchise has taken steps to create a fun employee culture big on training and support and all backed by global franchise industry powerhouse Kahala Brands, which oversees a large network of successful brands. 

The mix of training and a fun, theatrical interaction with customers while creating cheesesteak sandwiches makes it easier for franchise owners to recruit and keep key employees.

Great Steak sandwich franchise location in Food Court

“Great Steak is a fun, part-time place to work for young people. We have higher-than- average retention rates over most fast-casual restaurants, and we are very proud of that. The company culture of our brand emphasizes an unwavering commitment to quality customer service. That skill benefits employees who are new to the workforce and exploring future options, like business ownership,” says Kari Combs, Vice President of Operations. “Our franchise owners work alongside front-line employees in a tight-knit team, and these collaboration skills will benefit those workers beyond the Great Steak counter.” 

Great Steak employees are brand ambassadors working as a team

At Great Steak we believe in teamwork from the top down. Our owners work alongside team members to ensure their location’s success. New Great Steak owners receive 40 hours of training on everything from food handling and safety to payroll processing and inventory management at the Kahala Brands headquarters in Scottsdale, Arizona, prior to their restaurant grand opening. Once their location opens, owners and their team members work alongside the corporate team at Kahala Brands to help make sure all systems are operating smoothly.

“Our franchise owners know that once they’ve got an employee on board who does the job really well, he or she isn’t going to have to waste time learning new things,” says Bob DiBartolomeo, Great Steak’s Director of Franchise Development. 

Cheesesteaks are traditionally created right in front of the customer, making for a fun, experiential visit. Customers get to watch their sandwich come together, can smell the sizzling steak and get to watch as the chef chops up the onions on the griddle.

“New customers enjoy this and become regulars, and they really like knowing the person behind the counter. Franchise employees are well-qualified, great at what they do, and are terrific brand ambassadors. They really are a differentiator for every Great Steak franchise.”

Great Steak is a low-cost investment opportunity with a proven business model in the $22 billion sandwich industry. Since the brand’s founding in 1982, the Great Steak franchise family has grown to more than 40 locations nationwide as it partners with entrepreneurs who are passionate about bringing the classic American cheesesteak experience to their communities. Franchisees can utilize the support not only of Great Steak’s experienced management team, but also that of Kahala Brands, one of the most-trusted names in franchising with more than 3,000 premier locations nationwide. Whether you are looking to bring authentic cheesesteak sandwiches to a shopping mall near you or wanting to open a friendly neighborhood eatery, Great Steak offers the right opportunity. There has never been a better time to open a Great Steak.

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