Learning the ropes means franchise owners get solid and comprehensive training ahead of, during and after the opening of a Great Steak location
It’s normal to have “opening day jitters” in any new venture, but when it comes to making and serving great sandwiches, everyone’s calm and collected at even the newest Great Steak, America’s Premier Cheesesteak® franchise.
That’s because Great Steak franchise owners and their teams get some of the most comprehensive training around. From how to handle inventory and back-office functions all the way through inventory control and the how-to’s of making a great cheesesteak sandwich, everything’s covered.
Tested systems & processes
“I have been a franchise business owner, and I understand the desire to have the freedom of owning your own business,” says Dave McClearen, Great Steak’s West Coast Director of Franchise Development. “People know they need to work hard, and to be able to manage people, but that isn’t always enough. You have to know how the business runs, and we make sure that Great Steak cheesesteak franchise owners get the level of support and training they need so that they completely understand all operations before they serve their first customer.”
New Great Steak owners receive 40 hours of training at the Kahala Brands™ Scottsdale, Arizona, headquarters, while the location’s food-court or freestanding buildout is completed. That week covers everything from food handling and safety to payroll processing and inventory management. Then, once the location opens, a corporate team works side by side with the owner and his or her employees for a week to make sure all systems are operating smoothly.
“After that, the brand sends someone back out three or four weeks later for a grand opening celebration, just to make sure everything is still going well,” Dave says. “That way if any problems have cropped up, or there’s something that’s not being done properly, it gets handled right away.”
Strong support eases pressure on owners
The result? A Great Steak cheesesteak franchise that’s running smoothly and building a base of loyal customers from the very outset.
“Anyone opening a new business is nervous, because they have invested time and money into making their entrepreneurial dream come true,” Dave says. “We understand that, and that’s why the brand works so hard to put them at ease, and make sure they know they have a strong team to rely on not just at first, but at any time they have a question, issue or need.”
A bonus of this support is that owners are empowered to make comments and suggestions based on their real-world experience, and those thoughts are listened to and acted upon.
“You learn a lot when you’re running a Great Steak cheesesteak franchise, and that’s valuable information that we want to hear,” Dave says. “Because our training isn’t ‘one and done,’ relationships have been established and those lines of communication are strong. Our franchise owners know they have our support, and they lean on that. They also know that we want to hear their ideas, and that helps all of us grow our brand.”
Great Steak is a low-cost investment opportunity with a proven business model in the $19 billion sandwich industry. Since the brand’s founding in 1982, the Great Steak cheesesteak franchise family has grown to more than 60 locations nationwide as it partners with entrepreneurs who are passionate about bringing the classic American cheesesteak experience to their communities. Owners enjoy the support not only of Great Steak’s top-shelf management team, but also that of Kahala Brands™, one of the most trusted names in franchising with more than 3,000 premier locations nationwide. Whether you’re looking to bring authentic cheesesteak sandwiches to a shopping mall near you or wanting to open a friendly neighborhood eatery, Great Steak offers the right opportunity at the perfect time. There’s never been a better time to open a Great Steak.